All VAPORBA devices purchased directly from our website (vaporizerbattery.com) come with a 1-year Limited Warranty from the date of purchase as shown on the online purchase receipt or the invoice by the original purchaser. Attachments and accessories are not covered under the limited warranty.

VAPORBA only warrants VAPORBA devices against defects in materials and workmanship that may occur during normal use within 1-year of the date of purchase from vaporizerbattery.com.

NOTE:

- This Limited Warranty is only applicable to the original purchaser and is non-transferable. If you purchased our products through a third party, this warranty does not apply.

- Any repairs or modifications made to the device by unauthorized personnel will void this Limited Warranty.

- Except as stated herein, VAPORBA makes no other express warranty.

Please note that the following situations are not covered under this Limited Warranty:

- Failure to provide the warranty card and the online purchase receipt.

- Product failure or damage caused by improper use or adjustment.

- Product failure or damage caused by excessive force, impact, moisture or extreme environmental conditions.

- Product failure or damage caused by using cartridges or accessories not intended for use with the battery.

- Normal wear and tear, cosmetic damage, or minor performance variations that do not affect overall product functionality.

- Battery degradation over time due to normal use, such as reduced battery life or capacity.

*Personal items or consumable attachments are not covered under this Limited Warranty, including but not limited to: cartridges, metal adapters, USB cables and chargers.

NOTE: If the product happens to be faulty upon arrival, please inform us immediately prior to use. In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.

To obtain service under this Limited Warranty, please email us at Support@vaporizerbattery.com and provide the following details:

- Proof of purchase (i.e. order number or receipt)

- The warranty card

- Model name and quantity

- Description of the issue with photos or videos

We will get back to you via email in 2-4 business days. If your claim is accepted, VAPORBA will replace your device with a new one, and VAPORBA will be responsible for the shipping fees of the replacement. You do not need to send your device back if your claim is accepted. However, if you demand to return the faulty device, you will need to cover the shipping fees.

If your product is out of warranty, our support team can assist you with troubleshooting, but a new replacement will not be available.

What you need to know:

- All orders are processed on normal business days during business hours.

- After placing your order, you will receive an email with your order number and another email once your order has shipped. Your order number is also provided at the end of checkout.

- Delivery dates are not guaranteed—they may vary depending on your address and the carrier’s operating status. We advise ordering ahead during peak holiday
shopping seasons to avoid delays.

Once your order has been placed, it cannot be changed. However, you can contact us to cancel the order if it has not been shipped.

Once shipped, the order cannot be canceled. You may contact us for a return, and the shipping fees for the return will be covered by you.

Once your order has shipped, we will email you your tracking information. This will include your tracking number and a link to where you can track your order.

Once a package/order has been processed and shipped by USPS, we are not liable for any lost or stolen items. We recommend checking out these tips:

Allow 36 business hours from the date of said deliverance for the package to arrive;

Check the surrounding area for the package;

Someone else may have accepted the delivery for you;

There may have been a notice of attempted delivery;

Contact your local USPS with your tracking number.

After placing an order, you will receive a confirmation email. If you do not receive the email even after checking your inbox and junk/spam folder, please contact us at Support@vaporizerbattery.com to resend it.

According to the Limited Warranty policy, should the damage be caused during transport, you will need to contact the shipping company/carrier and notify them of the damage to make a claim.